This page gives an overview on the use of agent technology in Information Systems for Knowledge Management (KM).
Distribution of knowledge and processes
derived aspects: trust, responsibility, acknowledgement, usefulness, context dependency, …
Þ Distribution in KM is not only a question of physical space!
Typically, KM processes are 2nd order (i.e., omitted whenever possible)
KM processes are “wicked” (no “goal reached” condition, no a priori plan)
Changing environments
Multi-agents Þ distributed
–Weak definition of agency: autonomous, social ability, reactive, proactive
–Further aspects: “intelligent”, cognitive adequate, emotionally-enabled, mobile, …
–Methodologies: from agent-oriented analysis to agent-based implementation
(b) is especially well-suited to approach (a) challenges
–Agents not only reflect physical distribution but also derived aspects (situated).
–FRODO imperative:
•reflect (present) real world and (new) system and KM specific agents in the IT system
•model @ least goals, competencies, rights, obligations (Þ strengthen social aspects)
–Much to do: Methodology, agent properties, granularity, functionality, …
•Conjecture:
“KM”-like areas will adopt agent features for
“situatedness”,
even when the technology will not be JADE(-like).
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