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Proposal for a Tutorial on

Business-Process Oriented
Knowledge Management

held by

Dipl.-Inform. Andreas Abecker

Andreas Abecker

(DFKI, Germany)


Prof. Knut Hinkelmann

Knut Hinkelmann

(FH Solothurn, Switzerland)



Overview
Content
Target Audience
Lecturers
Background


Overview

The tutorial addresses the integration of Business Process Management and Knowledge Management. The core processes of an organisation which mainly influence a company's added-value creation, are based on specific core competences which must continuously be updated and improved, and which must be used and exploited effectively. Starting from the differentiation between process knowledge and task knowledge, we identify knowledge-intensive activities as focus points of knowledge management support. We present different kinds of integration between business processes and knowledge management - seen from the methodological, the modelling, and the enactment and tool perspective. 



Structure of the Tutorial

The following topics will be addressed:
  1. Introduction
    • Business Processes as the Know-How Platform of the Organization
    • Process Knowledge versus Task Knowledge
    • Knowledge Flow within and between Processes
    • Knowledge Processes and Knowledge-intensive Activities
  2. Integration Potential between Business Process and Knowledge Management
    • Process Knowledge as an Element for Knowledge Structuring
    • Proactive, Workflow-Embedded Knowledge Delivery
  3. A Methodology for Business-Process Oriented Knowledge Management (BPOKM)
    • The PROMOTE Approach 
    • Other Approaches
  4. Software Support for BPOKM 
    • Modelling
    • Enactment
    • Measurement
  5. Conclusions
  6. Useful Links and Pointers  


The topics will be discussed using practical examples from the insurance and the telecommunications sector.

The tutorial is planned as a half-day event (4h, including coffee breaks), but can be expanded to a full-day event.



Target Audience

The tutorial is designed for practitioners, consultants, and researchers from the areas business process and workflow management, and knowledge management. It is useful to have basic knowledge about one of these two areas, but not strictly required. We will not focus on the basics of both areas, but innovative integration potential at the level of advanced research prototypes or early-bird commercial products and services.



Lecturers

  • Andreas Abecker studied Computer Science and Economics at the University of Kaiserslautern / Germany. At the German Research Center for Artificial Intelligence (DFKI GmbH Kaiserslautern / Germany) he worked about Knowledge Representation for Expert Systems in Konfiguration and Planning, about Data Mining and Knowledge Evolution, and about the foundations of Organizational Memory Information Systems (in the  KnowMore Project). He led the DFKI part of the European Know-Net Project (Knowledge Management with Intranet Technologies) which was an early representative of a full method and tool approach for holistic Knowledge Management covering human factors, organizational issues and technology in an integrated manner. He coordinated the European  DECOR Project (Delivery of Context-Sensitive Organizational Knowledge) about workflow-embedded, active and context-sensitive knowledge delivery. Since Spring 2002 he is working on technological and economic foundations of Knowledge Trading in the European INKASS Project.

  • Kontakt:
    Dipl.-Inform. Andreas Abecker
    DFKI GmbH, Abt. Wissensmanagement
    Postfach 2080, D-67608 Kaiserslautern, Deutschland
    tel:  +49 631 205 3456
    fax:  +49 631 205 3210
    e-mail:  andreas.abecker@dfki.uni-kl.de


  • Knut Hinkelmann is Professor for Business Informatics at the University of Applied Sciences Solothurn  Northwestern Switzerland. Before he was a researcher at the "Forschungsinstitut für Anwendungsorientierte Wissensverarbeitung" (FAW) in Ulm / Germany, and at the German Research Center for Artificial Intelligence
  •  (DFKI GmbH Kaiserslautern) where he founded and led the Knowledge Management Group. From 1998 to 2000he worked as a product manager for Insiders Information Management GmbH. Currently, besides teaching, he participates in the European PROMOTE project about BPOKM methods, tools and pilot applications.


    Kontakt:
    Prof. Dr. Knut Hinkelmann
    Fachhochschule Solothurn Nordwestschweiz / Wirtschaftsinformatik
    Riggenbachstrasse 16, CH-4600 Olten, Schweiz
    tel:   ++41 62 286 00 80
    fax:  ++41 62 296 65 01
    e-mail:  knut.hinkelmann@fhso.ch
     


 Background of the Tutorial Topics

Though it seems obvious that KM activities can profit considerably from an integration with BPM and Workflow, and vice versa, integrated approaches are still very seldom in practice and also not yet a widely recognized discipline in research and academia.

Nevertheless,after a first AAAI Symposium in Stanford in Spring 2000 and a round of European R&D projects like PROMOTE, DECOR, or KDE, the methdodological and technical foundations seem to become more or less stable. Methodologically, some researchers extended existing BP modelling methods and tools (like ADONIS, ARIS, or CommonKADS), others developed their own modelling and analysis approaches and tools (like MO2GO). Technically, the space of solutions ranges from simple, process-oriented structured knowledge archives, up to context-sensitive, pro-active decision support systems. Still open, but under work are questions like the design of reference knowledge management processes or the integration of BPOKM tools with other upcoming trends like topic map oriented knowledge navigation approaches or workflow systems for weakly-structured processes.

Now the next round of basic research questions can be derived and is under work, and the now established foundations must be brought to practice. Besides first University teaching activities about BPOKM, the tutorial proposers initiated the first BPOKM workshop in Germany in 2001 which found great interest from researchers, end users, as well as consultants. As a result the book below (in German) was published which is a major source of material to be discussed in the proposed tutorial. 

German BPOKM Book


Abecker, A.DFKI, Kaiserslautern;
Hinkelmann, K.FH Solothurn Nordwestschweiz, Olten, Schweiz; 
Maus, H., DFKI, Kaiserslautern; 
Müller, H.J., Berufsakademie Mannheim (Hrsg.): 

Geschäftsprozessorientiertes
Wissensmanagement 

Effektive Wissensnutzung bei der Planung und Umsetzung von Geschäftsprozessen 

April 2002. VII, 472 S. 70 Abb. Geb.  ISBN 3-540-42970-0, Listprice: EUR 46,68 plus MwSt 
Springer Verlag 

Reihe: Xpert.press