From Hypermedia Information Retrieval to Knowledge Management in Enterprises.
Otto Kühn and Andreas Abecker
*German Research Center for Artificial Intelligence,
Abstract. A core concept in discussions about technological support
for knowledge management is the
P.O. Box 2080, D-67608 Kaiserslautern, Germany, Email: firstname.lastname@example.org
Corporate Memory. A Corporate or Organizational Memory
can be characterized as a comprehensive
computer system which captures a company's accumulated
know-how and other knowledge assets
and makes them available to enhance the efficiency and
effectiveness of knowledge-intensive work
processes. The successful development of such a system
requires a careful analysis of established
work practices and available information-technology (IT)
infrastructure. This is essential for providing
a cost-effective solution which will be accepted by the
users and can be evolved in the future. The
current paper compares and summarizes our experiences
from three case studies on Corporate
Memories for supporting various aspects in the product
life-cycles of three European corporations.
Based on the conducted analyses and prototypical implementations,
we sketch a general framework for
the development methodology, architecture, and technical
realization of a Corporate Memory.
Keywords: organizational memory, knowledge management, case studies,
information retrieval, thesaurus generation, business process management
In: Journal of Universal Computer Science. Vol. 3, No. 8, Special Issue
on Information Technology for Knowledge Management,
Springer Science Online, August 1997.