From Hypermedia Information Retrieval to Knowledge Management in Enterprises.

Otto Kühn and Andreas Abecker

*German Research Center for Artificial Intelligence, 
P.O. Box 2080, D-67608 Kaiserslautern, Germany, Email: kuehn@dfki.de

Abstract. A core concept in discussions about technological support for knowledge management is the
   Corporate Memory. A Corporate or Organizational Memory can be characterized as a comprehensive
   computer system which captures a company's accumulated know-how and other knowledge assets
   and makes them available to enhance the efficiency and effectiveness of knowledge-intensive work
   processes. The successful development of such a system requires a careful analysis of established
   work practices and available information-technology (IT) infrastructure. This is essential for providing
   a cost-effective solution which will be accepted by the users and can be evolved in the future. The
   current paper compares and summarizes our experiences from three case studies on Corporate
   Memories for supporting various aspects in the product life-cycles of three European corporations.
   Based on the conducted analyses and prototypical implementations, we sketch a general framework for
   the development methodology, architecture, and technical realization of a Corporate Memory.

Keywords: organizational memory, knowledge management, case studies, information retrieval, thesaurus generation, business process management


In: Journal of Universal Computer Science. Vol. 3, No. 8, Special Issue on Information Technology for Knowledge Management,
  Springer Science Online, August 1997.



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