Toward a Technology for Organizational Memories

Andreas Abecker, Ansgar Bernardi, Knut Hinkelmann, Otto Kühn and Michael Sintek

*German Research Center for Artificial Intelligence, 
P.O. Box 2080, D-67608 Kaiserslautern, Germany, Email: hinkelma@dfki.de

Abstract. TO MEET THE GROWING NEED FOR ENTERPRISEWIDE KNOWLEDGE MANAGEMENT, THE AUTHORS HAVE DEVELOPED AND FIELDED A THREE-LAYERED MODEL FOR PROCESSING KNOWLEDGE. THIS ARTICLE SHOWS HOW THEIR ORGANIZATIONAL MEMORY SERVES AS AN INTELLIGENT ASSISTANT AND DEALS WITH BOTH FORMAL AND NONFORMAL KNOWLEDGE ELEMENTS IN A TASK-ORIENTED FASHION.

Keywords: organizational memory, knowledge management, information retrieval, thesaurus generation, business process management



IEEE Intelligent Systems & Their Applications, Vol. 13, No. 3, May/June 1998.


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