Workshop

"Knowledge-Based Systems for
Knowledge Management in Enterprises"

Invited Talk

Knowledge Infrastructures: Re-Engineering for Learning

Dr. Gertjan van Heijst

1. knowledge infrastructures: re-engineering for learning
2. What is Kenniscentrum CIBIT?
3. Outline
4. trend in business
5. Growing interest across the world
6. Developments in europe
7. Activities on all scales and in all types of organisations
8. in summary:
9. knowledge management (attempt 1)
10. The right knowledge: how can you get it?
11. The right knowledge, what is it?
12. Business strategy
13. strategic option I: operational excellence
14. strategic option II: product leadership
15. strategic option III: customer intimacy
16. knowledge management (attempt 2)
17. Knowledge policy
18. A knowledge infrastructure is...
19. A knowledge infrastructure
20. Components of knowledge infrastructures
21. What’s new here?
22. What else is new?
23. learning from the customers
24. learning from the organisation
25. learning from the shop floor
26. learning from experience
27. learning from education
28. learning from the competition
29. New is ...
30. conclusions
31. Conclusions