Human knowledge assimilation (processing), which is marked by creativity and intuition, cannot be replaced by formal knowledge processing by the computer. The computer can however support the quality of human decisions and problem solving considerably, in that it makes important information available in its application context. The long-term vision of the KnowMore project is to create a computer system, which as Organizational Memory delivers the basis of technical information so as to retrieve existing information specifically. Additionally the employees will be supported and encouraged to write down current experiences. By techniques of information extraction and knowledge structuring these will be integrated into the Organizational Memory and therefore available to the whole knowledge of the company. This is how an Organizational Memory supports/ organisational learning as it stores and distributes individual knowledge.

So as to avoid wasting time in a search, the Organizational Memory has to be integrated into the work of the user and give relevant information automatically. This is only possible with the compliance of the task context. On top of this the system can make use of the advantages of automatic knowledge processing and can solve parts of the tasks automatically and make suggestions for decisions or check the user's solutions.

• Access to heterogenous information sources
• Active collection and distribution of information in preparation for decisions
• Transfer of individual knowledge into collectively shared knowledge
• Automatic solution of parts of problems and check of solutions by automatic knowledge processing
• Orientation of work routines and business processes

German Research Center for Artificial Intelligence GmbH Erwin-Schrödinger-Straße (Bau 57) 67663 Kaiserslautern http://www.dfki.de

Contact Dipl.-Inform. Ansgar Bernardi Phone 0631/205-3582 Fax 0631/205-3210 E-Mail bernardi@dfki.uni-kl.de WWW http://www.dfki.uni-kl.de/km/