An OM technology requires further research on all three levels of the KnowMore conceptual architecture
Towards business-process oriented knowledge management
- a methodology is missing for integrated business process and knowledge modeling
- workflow notion: „a smooth transition from ad-hoc cooperative work of humans and standardized, automated interaction between autonomous information systems“ [DeMichelis et al. 97], i.e. more flexible workflow concepts are required to describe knowledge work
Precise-content retrieval for OM knowledge items
- investigate XML and RDF / Schema for representation of ontologies
- discuss uncertainty processing in conceptual information retrieval
- consider metadata & retrieval constraints for
- ontology mapping for distributed knowledge sources
Continous, self-adaptive knowledge capture and organization
- exploit document analysis and understanding techniques to automatically extract content and meta-level descriptions from text documents
- context-enriched document storage
Agent technology could provide the software basis for an OM middleware.