Purchasing a graphics card example: Find competent employees
<Sintek | graphics card, ...>
<Noack | graphics card, network card,...>
map value of variables to domain concepts
expand concept to related concepts
- test for rule applicability
- determine parameters of heuristic search
consider direct subconcepts
- determine retrieval constraints
retrieve personal or group expertise with:
- if demand urgent: expertise owner immediately available
- relevant concept Î expertise
Ontologies with domain-specific relations are traversed using task-specific search heuristics to retrieve relevant information items