An ideal Knowledge Management system would answer manifold questions related to a given knowledge-intensive activity
Specify
Demand
Check
Budget
Support
Demand
supp.?
no
yes
Reject
Hardware or
Software?
yes
no
Specify
HW/SW
Details
Specify
Details
price
> 800,- ?
yes
Approve
Demand
appr. ?
no
yes
Send
Order
no
price
> 800,- ?
Update
Purchasing
Database
yes
Receive
Invoice
Sign
Invoice
Sign
Invoice
Install
HW / SW
Deliver
Goods
no
yes
Update
Database
Pay
Invoice
Allocate
Inv.no.
Attach
Inv.no.
Hardware or
Software?
Receive
Goods
Receive
Delivery Note
Which requirements can be derived for an Organizational Memory Information System
which is able to answer such questions?
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