Knowledge Management adds a new quality to Business Process Management
Conventional business process models represent procedural knowledge
Business Process Management optimizes efficiency of the whole process
Knowledge Management improves the result of the process
It focuses on additional aspects:
- Modeling
- identification of required knowledge
- analysis of existing knowledge
- Implementation
- structuring and recording of knowledge
- strategies for the elimination of knowledge deficits
- determining the access points
- Execution
- context-based information retrieval
- active assistance
TOWARDS A KNOWLEDGE-MANAGEMENT METHODOLOGY